Last updated: 19 juni 2025
Elvana Melbourne operates this store and website, including all related information, content, features, tools, products, and Services, to provide you—the customer—with a personalized shopping experience (the "Services"). Elvana Melbourne is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase or other transaction, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using the Services, you indicate that you have read and understand this Privacy Policy and that you consent to the collection, use, and disclosure of your information as described herein.
When we refer to “personal information,” we mean information that identifies you or another individual or can reasonably be linked to you. Personal information does not include anonymized or de-identified data that cannot be associated with you. Depending on how you interact with the Services, where you live, and applicable laws, we may collect or process the following categories of personal information:
Contact information, including your name, address, billing and shipping addresses, phone number, and email address.
Financial information, such as credit/debit card numbers, bank account info, transaction data, payment method, and confirmations.
Account details, including username, password, security questions, preferences, and settings.
Transaction details, such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and past transactions.
Communications with us, including any content you provide in support requests or other correspondence.
Device data, including browser, device, and network information, IP address, and unique identifiers.
Usage data, such as how and when you interact with or navigate the Services.
We may collect personal information from the following sources:
Directly from you, such as when you create an account, visit or use the Services, or communicate with us.
Automatically, such as from your device when you use our Services or visit our site, including through cookies and similar technologies.
From our service providers, when we use them to facilitate technology, payment processing, shipping, and more.
From partners or third parties.
Depending on how you interact with us, we may use your personal information for the following purposes:
To deliver, customize, and improve the Services, including processing orders, remembering preferences, sending notifications, managing accounts, processing transactions, facilitating returns/exchanges, and recommending products.
For marketing and advertising, including sending promotional emails, SMS, or mail, and showing online ads based on your activity.
For security and fraud prevention, including account verification, fraud detection, safe shopping, and compliance with safety or legal concerns.
To communicate with you, including providing support and maintaining our relationship with you.
For legal compliance, such as responding to lawful requests or enforcing terms or policies.
We may share your personal information in the following situations:
With Shopify, vendors, and service providers who perform tasks on our behalf (e.g., payment processors, IT services, shipping).
With business and marketing partners for advertising purposes. Shopify may use information for personalized ads across different merchants and platforms.
When you authorize us, such as by using social media widgets or integrations.
Within our corporate group, including affiliates.
In a business transfer, such as a merger, or for legal compliance and protection of rights.
The Services are hosted by Shopify, which processes personal data to provide and improve the Services. Your submitted information will be shared with Shopify and may be transferred to other countries. We use enhanced Shopify features that may combine your data with interactions across other merchants.
Shopify is responsible for processing your data for those enhanced features. To learn more about how Shopify uses your data, including your rights, visit the Shopify Privacy Policy.
The Services may contain links to websites or platforms not operated by us. We are not responsible for the privacy or security practices of such sites. Information shared in public or semi-public areas, including social platforms, may be visible and used without limitation. The inclusion of third-party links does not imply endorsement.
The Services are not intended for children, and we do not knowingly collect personal information from minors under the legal age in your jurisdiction. If you believe your child has provided us with personal data, please contact us to request its deletion.
We strive to protect your information but cannot guarantee "perfect security." Avoid sending sensitive data over insecure channels.
We retain your information as needed to maintain your account, deliver Services, meet legal obligations, resolve disputes, or enforce agreements.
Depending on your location, you may have the following rights:
Access to the personal data we hold.
Deletion of your personal data.
Correction of inaccurate information.
Portability of your data.
Control of communication preferences, including opting out of promotional emails.
If you are in the UK or EEA, you may also:
Object to or restrict processing.
Withdraw consent for certain uses of your data.
You can exercise these rights via the Services or by contacting us. We may need to verify your identity before processing requests.
If you have concerns about how we handle your personal data, please contact us. Depending on your location, you may also appeal our decision or file a complaint with your local data protection authority. EEA residents can find authorities here.
We may transfer your personal information outside of your country. For transfers outside the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards, unless the receiving country is deemed to offer adequate protection.
We may update this Privacy Policy periodically. Revisions will be posted with a new "Last Updated" date and we’ll notify you if required by law.
If you have questions or wish to exercise your rights, please contact us at:
📧 info@elvanamelbourne.com
We are the data controller for your personal information under applicable data protection laws.
